raja baje Privacy Policy

1. Types of Information Collected

raja baje collects two types of information from you — information you provide directly and information generated automatically while you use the platform.

1.1 Personally Identifiable Information

Information you provide when registering an account:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport details for identity verification
• bKash, Nagad, Rocket or bank account details (for deposits and withdrawals)

1.2 Transaction-Related Information

raja baje keeps a record of every deposit, withdrawal and gaming activity. This includes the amount, date, time and details of the payment method used.

1.3 Technical Information

When you use the raja baje website or app, the following information is collected automatically:

• IP address and device identity
• Browser type and operating system
• Login and logout times
• Pages and features used
• Session duration and type of activity

2. How Information Is Collected

raja baje collects information in several ways. Each method is described in detail below.

2.1 Registration and Verification

Information is collected from the form you fill out when opening an account. Additional documents may be required during the identity verification (KYC) process.

2.2 Transaction Processing

The necessary payment information is collected when you make a deposit or withdrawal via bKash, Nagad, Rocket or bank transfer.

2.3 Customer Support

Information you provide when seeking assistance via live chat or email is stored. This is used to provide better service in the future.

2.4 Cookies and Automated Technologies

Information about user activity is collected through cookies and similar technologies while browsing the website. Details on this are provided in Section 6.

3. Purpose of Using Information

raja baje uses your information only for specific and legitimate purposes. Your data is never used for unnecessary purposes or for the commercial benefit of third parties.

3.1 Service Operations

• Creating, managing and keeping your account secure
• Processing deposits and withdrawals
• Managing gaming activities
• Adding and managing bonuses and promotions

3.2 Identity and Age Verification

Users must be at least 21 years old to open an account on the raja baje platform. Identity verification details are used to confirm this requirement.

3.3 Security and Fraud Prevention

Collected information is analysed to detect and prevent suspicious transactions, account hacking or other fraudulent activities.

3.4 Customer Support

Our 24/7 support team may use relevant information from your account to resolve your issues quickly.

3.5 Service Improvement

Aggregate (non-personal) usage statistics are analysed to improve the user experience and develop new features.

3.6 Communication

We may contact you by email or mobile to share important account notifications, promotional offers and service updates. You can request to stop marketing communications at any time.

4. Data Storage and Security

raja baje adopts industry-standard technical and administrative measures to keep your information secure.

4.1 Encryption Technology

All data transfers are completed using SSL (Secure Sockets Layer) encryption. Passwords and sensitive financial information are stored in encrypted form.

4.2 Access Control

Your information can only be accessed by authorised staff, and they are given limited access only as needed for their work.

4.3 Retention Period

Information is retained for as long as necessary to meet legal requirements and business purposes. Even after an account is closed, certain information may be kept for a specified period as required by legal obligations.

4.4 Response to Security Breaches

If a data security breach occurs, raja baje will take prompt action and notify affected users as quickly as possible.

5. Sharing Information with Third Parties

raja baje does not sell your personal information or share it with third parties for commercial purposes. However, limited information may be shared in certain specific circumstances.

5.1 Service Provider Partners

Only the necessary information is shared with partners who assist with payment processing (bKash, Nagad, Rocket, bank), technical infrastructure and customer support operations. These partners are required to comply with our privacy policy.

5.2 Game Providers

Pragmatic Play, PG Soft, JILI, Evolution and other game providers may receive limited technical information to operate their games, but not personally identifiable information.

5.3 Legal Authorities

In the case of a court order or legal obligation, the necessary information may be provided to the relevant authorities.

5.4 Business Transfers

In the event of a merger, acquisition or transfer of business assets, user information may be included. Users will be informed in advance in such cases.

6. Cookies and Tracking Technologies

Cookies and similar technologies are used on the raja baje website to improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for the core functioning of the website — such as maintaining login sessions and ensuring security. The website cannot function properly without them.

6.2 Functionality Cookies

These cookies are used to remember your preferences (such as language selection) and to provide a personalised experience.

6.3 Analytics Cookies

Anonymous statistics are collected to understand how users are using different parts of the website.

6.4 Cookie Controls

Cookies can be disabled from your browser settings, though this may limit some functionality of the website.

7. Your Rights

As an account holder at raja baje, you have several important rights over your own information.

7.1 Right to Access Information

You can request to know what information we hold about you.

7.2 Right to Correct Information

You have the right to request a correction if any information stored in your account is incorrect or incomplete.

7.3 Right to Stop Marketing Communications

If you do not wish to receive promotional emails or messages, you can contact our support team at any time to stop them.

7.4 Right to Delete Information

In certain circumstances, you can request to close your account and have your personal information deleted, though some information may need to be retained for a specified period due to legal obligations.

Reading our Responsible Gaming Guidelines on playing responsibly and keeping your information secure is beneficial for everyone.

8. Account Closure and Data Deletion

If you wish to permanently close your account at raja baje, please contact customer support.

8.1 Account Closure Process

Before submitting a request to close your account, make sure there are no pending withdrawals or bonuses in your account. Processing a closure request may take up to two business days.

8.2 Limitations on Data Deletion

Financial transaction records, identity verification documents, and other legally required information will be retained for the legally specified period even after an account is closed.

9. Protection of Minors

raja baje strictly does not allow anyone under 21 years of age to use the platform. Information about minors is not collected under any circumstances.

Age is verified at the time of registration, and identity documents may be requested in suspicious cases. If a minor's account is identified, it is immediately closed and the related information is securely deleted.

If any minor in your family has accidentally created an account, please notify our support team promptly.

10. Policy Changes

raja baje reserves the right to update this privacy policy when necessary. The policy may be updated due to service improvements, technical changes, or legal requirements.

10.1 Notification of Changes

If there are any significant changes, a notice will be posted on the website and registered users may be informed by email. The date of the change is noted at the top of the page as "Last Updated".

10.2 Continued Use Means Consent

If you continue to use raja baje after a policy change, it will be assumed that you have accepted the new policy.

11. Contact

If you have any questions or concerns about this privacy policy, please contact the raja baje customer support team. Our support is available 24 hours a day, 7 days a week in both Bengali and English.

To learn more about us, visit our About Us page. For answers to common questions, you can check our FAQ section.